We at Loyola Press want to make your online experience with us enjoyable and trouble-free. The below FAQ provide answers to common questions about the loyolapress.com Web site and Loyola Press. If you have any questions that are not answered here or suggestions on how we can serve you better, please contact us.

Also, please note you can consult our online Customer Service area for helpful information, such as a step-by-step explanation of our online ordering process, our shipping and return policies, and other useful information specific to the shopping process.

Learn more about the new loyolapress.com (PDF) or (Powerpoint)
Accessing your Christ Our Life program resources (PDF) or (Powerpoint)
Accessing your Finding God program resources (PDF) or (Powerpoint)

Why did you build a new Web site?
Our goal in building a new Web site was to make our online resources increasingly relevant and easy to use. In our desire to serve you better and to make our content easier for you to find, we decided to merge all our different Web sites into a single unified site: www.loyolapress.com . In merging this information we also took the opportunity to reorganize the site to make information easier to find and to add new features to enhance your experience.

Will my old login information still work?
Your current e-mail addresses and bookmarks will automatically redirect you to the new site. Your current registration and newsletter preferences will work as before. There is no need to re-register.

What are some of the site’s new features?

• The home page features four rotating images. (Note the red forward and backward buttons at the bottom right of the image.) These striking images and related articles have been specially commissioned for you and will, we hope, prove thought-provoking and encouraging.
• The Daily Inspiration feature can be found on the home page and throughout the site via the small box in the lower left-hand corner. This feature provides you with wisdom-filled motivation to live the Christian life to the fullest.
• The featured items on the right and lower left areas of the site highlight additional resources that you might also be interested in. The product or information highlighted on each page correlates to the information on that page or to the time of year, making these resources especially relevant.

Where can I find online resources for my textbook programs?
Online resources for your textbook programs, including password-protected content, can be found in the Educational Programs section. Simply log in and select the program (Christ Our Life, Finding God, etc.) you use to access your resources. You can also use the same Web addresses you currently use to go directly to your resources. Nothing you currently use and appreciate is going away.

I am having problems finding what I am looking for!
If you have trouble locating something, our enhanced Search will bring you quickly to where you want to go. If you are still having trouble, these guidelines will help point you in the right direction:

• Home will bring you back to the main page.
• Our Catholic Faith will bring you to articles on a variety of topics.
• Educational Programs takes teachers, catechists, and catechetical leaders to the online resources and protected content for their curriculum products.
• Online Community is a great place to have discussions about the Catholic faith and catechesis through one of our blogs or forums.
• Store brings you directly to the books and other products we offer.
• Finally, the featured items on the right and lower left sides of the site highlight some of our most popular books and resources, including the 3-Minute Retreat and seasonal resources.

What happened to your old sites?
All of the information on our old sites is now available at www.loyolapress.com. For this reason the old sites are no longer active. We appreciate your patience as we rollout the new www.loyolapress.com.

How do I register for an account?
You can register for a new account by selecting the “Register” option under the “Membership” category at the bottom of the page.

Who can I contact if I need more help?
If you still have questions or need further assistance, please e-mail us at websupport@loyolapress.com or call 800-621-1008 (M-F 8:00 A.M. - 4:30 P.M. CST).

What kinds of books does Loyola Press publish?
In addition to your religion and spirituality books, is it true that Loyola Press publishes language arts resources, which are used in both parochial and public schools?
I forgot my password. Can you help?
Why can't I login?
Why don't the 3-minute online retreats work for me?
What are your ordering and shipping policies?
How can I get on your mailing list?
How are your products produced?
How can an educational institution obtain a review copy from Loyola Press?
How can I obtain a desk copy or media review copy from Loyola Press?
Where can I find out-of-print Loyola Press publications?
Does Loyola Press publish video, DVD, or CD-ROM products?
Where can I read your submission guidelines?
What are your "Jesuit Consortium" books?
Are you a part of Loyola University?
Why can't I access sample pages or other resources in PDF format? I have Adobe Acrobat Reader.
How do I contact Loyola Press?

What kinds of books does Loyola Press publish?
Loyola Press publishes religion books for the general reader. Our books are about Catholic spirituality—how to live and pray and grow as a Catholic Christian. Specific subject areas include: spirituality and prayer; education and faith formation; Catholic life; history, theology, and biography; and Jesuit spirituality and spiritual direction. We also publish faith formation programs for use in parish and school programs. Please browse our store.

In addition to your religion and spirituality books, is it true that Loyola Press publishes language arts resources, which are used in both parochial and public schools?
Yes, Loyola Press has published Voyages in English since 1943. Our new 2006 edition remains a writing and grammar series that builds skills now for future success. Our Exercises in English is a workbook with plenty of practice in grammar and may be used with any language arts textbook. For more information on these or other language arts products, call 800-621-1008 or click here. Schools may request preview copies.

I forgot my password. Can you help?
Yes. Click here to request your password, and we'll send it to the e-mail address you provided at registration.

Why can't I login?
If you registered for site membership, you should be able to login with your e-mail address and password. If you are having trouble, please contact Web site support at websupport@loyolapress.com

Why don't the 3-minute online retreats work for me?
The retreats use Flash technology, so be sure that you have the latest version of Flash installed on your computer. You may download it here for free.

What are your ordering and shipping policies?
You may order by phone, fax, mail, or online. Orders must be prepaid. We accept MasterCard, VISA, check, or money orders. For business-to-business orders, a billing account can be opened with acceptable credit. Delivery on most orders can be expected within 3 to 10 business days depending on shipping methods. For more details, visit our Shipping Information page.

How can I get on your mailing list?
Call our Customer Service Department at 800-621-1008, fax your request to 773-281-0555, or e-mail your request to customerservice@loyolapress.com.

How are your products produced?
Loyola Press puts a great deal of thought and care into the production of each new product we develop. We work with in-house and out-of-house editors, freelance designers, and production and printing houses to take advantage of the latest in design and printing technology. If you are with a company that wishes to be added to our vendor list, please mail information on services provided and price competitiveness, as well as samples, to our Loyola Press Production Manager. No calls please.

How can an educational institution obtain a review copy from Loyola Press?
Mail or fax your request on your school's letterhead. Please include the course name and number, the name of the professor conducting the class, and the number of students expected to register for the class.

How can I obtain a desk copy or media review copy from Loyola Press?
Call, fax, or e-mail your request. Please include the publication or broadcast you review for and its phone number. Also, please send two copies of the resulting review or broadcast to: Loyola Press, Marketing Department, 3441 North Ashland Avenue, Chicago, IL 60657.

Where can I find out-of-print Loyola Press publications?
Book Depot: 800-801-7193
Eureka! Booksearch: 800-563-1222
Binc Books: 405-842-0626
Follett Educational Services: 800-621-4272
Amazon.com

Does Loyola Press publish video, DVD, or CD-ROM products?
Loyola Press does not self-produce CD-ROMs at this time. We do publish select videos and DVDs on Ignatian spirituality, Catholic identity, and related themes in partnership with certain production houses.

Where can I read your submission guidelines?
Submission guidelines for Loyola Press are available here.

What are your "Jesuit Consortium" books?
Loyola Press is the North American distributor for four academic publishers in Rome: Gregorian University Press, Jesuit Historical Institute, Biblical Institute Press, and Oriental Institute Press. These scholarly works include books on biblical studies, theology, and Asian and Jesuit studies. Although all four presses publish works in many languages, we only sell their current English-language titles. For more information, see our Jesuit Consortium page.

Are you a part of Loyola University?
No, Loyola Press is not affiliated with any university. We do not publish or print textbooks, dissertations, or scholarly materials for a specific academic institution. Loyola Press is an independent not-for-profit publisher, owned and operated since 1912 by the Chicago Province of the Society of Jesus.

Why can't I access sample pages or other resources in PDF format? I have Adobe Acrobat Reader.
Some Web browsers have pop-up blocker software that treats PDF files as potential pop-ups, and some resources at loyolapress.com are provided in PDF format. If you experience trouble downloading these pages, your pop-up blocker may be the cause. You may override the pop-up blocker, however. A message bar should appear, indicating a pop-up was blocked. The message bar will provide an option to "allow pop-ups from this site," and if you choose that option, the PDFs should load properly. Please note that loyolapress.com does not allow third-party pop-up advertising on this Web site.

How do I contact Loyola Press?
E-mail: customerservice@loyolapress.com
Phone: 800-621-1008 or 773-281-1818; 8:00 A.M. - 4:30 P.M. Monday - Friday (CST)
Fax: 773-281-0555
Address: 3441 North Ashland Avenue, Chicago, IL 60657