At Loyola Press we want to hear from you. Your questions, concerns, and feedback help us publish better products and offer better service.
Find on this page:
Loyola Press Contact Information
Four Easy Ways to Order
Ordering and Payment Policies
Online Ordering Process Step-by-Step
Return Policy
Damaged Merchandise
Questions about Products or Billing
Requesting Textbook Samples
Still Need Help?
See our Shipping Information page for information on shipping policies and shipping charges. Or visit the Loyola Press Frequently-Asked Questions page for answers to common questions about Loyola Press. If you still need help, please contact us at 800-621-1008. One of our customer service representatives will be happy to assist you.
Loyola Press Contact Information
Customer Service
customerservice@loyolapress.com
Meet our customer service representatives.
Web Site Support
websupport@loyolapress.com
Editorial
editorial@loyolapress.com
Marketing
marketing@loyolapress.com
Rights
rights@loyolapress.com
Address
Loyola Press
A Jesuit Ministry
3441 North Ashland Avenue
Chicago, IL 60657
Phone
800-621-1008 (M-F 8:00 A.M. - 4:30 P.M. CST)
773-281-1818
Fax
773-281-0555
Four Easy Ways to Order
1. Browse our Web store and order online.
2. Call 800-621-1008 and speak to a customer service representative, 8:00 A.M.-4:30 P.M. (CST),
Monday-Friday.
3. Fax your order to 773-281-0555.
4. Mail your order to:
Loyola Press
Order Processing
3441 N. Ashland Avenue
Chicago, IL 60657
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Ordering and Payment Policies
Schools and parishes will be billed directly (accounts payable within 30 days). Other businesses or organizations that have opened an institutional account with Loyola Press and have established credit may be billed.
If you fax your order, please label any copies of the order as a confirming order only. Loyola Press is not responsible for duplication of a shipment or duplicate shipping costs if the confirming order is not clearly marked.
Orders from individuals must be prepaid. We accept MasterCard and VISA. For mail orders, please make checks and money orders payable to Loyola Press. Shipping charges are additional and must be prepaid with your order.
All international orders must be prepaid.
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Online Ordering Process Step-by-Step
Selection:
Check Out:
- When finished shopping, click the Check Out link on your shopping cart.
- Choose to login to your account for faster and easier Check Out.
- Select your type of order from the list provided.
- Enter your billing information.
- Enter your shipping information (if different from billing) and enter your method of payment.
- Review the information you have provided and click the "Send My Order" button to complete your order.
(Note: You may want to print the order confirmation page for your records.)
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Return Policy
- You may receive full credit for books returned in resalable condition within 1 year of invoice date (6 months for textbook sales). Books must be returned in resalable condition to receive credit. Please pack books carefully. We reserve the right to determine whether or not books are resalable. Books determined not to be in resalable condition are donated to charities and missions and we are unable to issue credit. No returns of out-of-print books.
- Shipping charges for return shipments should be prepaid.
- Please report damaged shipments or delivery shortages to us within 30 days to receive full credit or replacements.
- Returned merchandise must be accompanied by a copy of the original packing slip or invoice to be credited.
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Damaged Merchandise
Please examine your shipment upon receipt. Damage and discrepancies with the materials ordered or invoiced need to be reported within 30 days of receipt by calling 800-621-1008.
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Questions about Products or Billing
Our friendly customer service staff will be happy to assist you.
E-mail: customerservice@loyolapress.com
Phone: 800-621-1008 or 773-281-1818; 8:00 A.M. - 4:30 P.M. Monday - Friday (CST)
Fax: 773-281-0555
Address: 3441 N. Ashland, Ave. Chicago, IL 60657
Meet our customer service representatives.
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Requesting Textbook Samples
We provide preview copies of our textbooks for school and parish program evaluations only. If you are interested in requesting textbook samples, please complete the convenient online request form or contact the sales representative who serves your school or parish. We look forward to hearing from you!
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Still Need Help?
We are happy to answer any questions you may have regarding our products or services. Some answers to frequently asked questions can be found on the Frequently Asked Questions About Loyola Press page.
If you have additional questions, difficulties with our site, or suggestions on how we can serve you better, please e-mail customerservice@loyolapress.com or call 800-621-1008, 8:00 A.M.-4:30 P.M. (Central Standard Time), Monday-Friday.
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