Help - Frequently Asked Questions

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Frequently Asked Questions

Loyola Press wants to make your online experience with us enjoyable and trouble-free. The below FAQs provide answers to common questions about the Loyola Press Web site and Loyola Press. If you have any questions that are not answered here or suggestions on how we can serve you better, please contact us.

Also, please note you can consult our online Customer Service area for helpful information, such as our shipping and return policies, and other useful information specific to the shopping process.

Where can I find online resources for my textbook programs?

Online resources for your textbook programs, including password-protected content, can be found in the educational programs section. Simply log in and select the program (Christ Our Life, Finding God, etc.) you use to access your resources.

I am having problems finding what I am looking for!

If you have trouble locating something, these guidelines will help point you in the right direction:

  • Faith Formation Programs serves students and their parents, catechists and teachers, and principals and directors of religious education who use Loyola Press Faith Formation curriculum programs and sacramental preparation programs.
  • Programas Bilingue features articles, products, and online resources offered in English and Spanish by Loyola Press.
  • Language Arts takes you to our award-winning curriculum programs that are used in both parochial and public schools. Resources are found here for students, parents, teachers, and school administrators.
  • Catholic Resources will bring you to articles on a variety of topics.
  • Shop brings you directly to the books and other products we offer.

How do I register for an account?

You can register for a new account by selecting “SIGN UP” at the top of every page on the website.

Who can I contact if I need more help?

If you still have questions or need further assistance, please e-mail us at websupport@loyolapress.com or call 800-621-1008 (M-F 8:00 A.M. - 4:30 P.M. CST).

Frequently Asked Questions About Loyola Press

What kinds of books does Loyola Press publish?

Loyola Press publishes religion books for the general reader. Our books are about Catholic spirituality—how to live and pray and grow as a Catholic Christian. Specific subject areas include: spirituality and prayer; education and faith formation; Catholic life; history, theology, and biography; and Jesuit spirituality and spiritual direction. We also publish faith formation programs for use in parish and school programs. Please browse our store.

In addition to your religion and spirituality books, is it true that Loyola Press publishes language arts resources, which are used in both parochial and public schools?

Yes, Loyola Press has published Voyages in English since 1943. Our new 2018 edition remains a writing and grammar series that builds skills now for future success. Our Exercises in English is a workbook with plenty of practice in grammar and may be used with any language arts textbook. For more information on these or other language arts products, call 800-621-1008. Schools may request preview copies.

I forgot my password. Can you help?

Yes. Click here to request your password, and we’ll send it to the e-mail address you provided at registration.

Why can’t I login?

If you registered for site membership, you should be able to login with your e-mail address and password. If you are having trouble, please contact websupport@loyolapress.com

What are your ordering and shipping policies?

You may order by phone, fax, mail, or online. Orders must be prepaid. We accept MasterCard, VISA, check, or money orders. For business-to-business orders, a billing account can be opened with acceptable credit. Delivery on most orders can be expected within 3 to 10 business days depending on shipping methods. For more details, visit our Shipping Information page.

Do I have to pay sales tax?

Sales tax will be added to the invoice, where applicable, unless your organization has a valid sales tax exemption on record with Loyola Press.  For exempt organizations ordering on or after January 1, 2017, you must provide Loyola Press with your tax-exempt certificate; otherwise your account may be subject to sales tax, where applicable.  Personal orders are subject to sales tax, where applicable.  Please note:  Credit/debit cards used as payment must belong to the tax exempt organization in order to qualify for tax exemption on your order regardless of the end use of the purchase. Purchases paid for by an individual on behalf of an organization are taxable, even if the individual will be reimbursed by the tax exempt organization.

How can I get on your mailing list?

Call our Customer Service Department at 800-621-1008, fax your request to 773-281-0555, or e-mail your request to customerservice@loyolapress.com.

How are your products produced?

Loyola Press puts a great deal of thought and care into the production of each new product we develop. We work with in-house and out-of-house editors, freelance designers, and production and printing houses to take advantage of the latest in design and printing technology. If you are with a company that wishes to be added to our vendor list, please mail information on services provided and price competitiveness, as well as samples, to our Loyola Press Production Manager. No calls please.

How can an educational institution obtain a review copy from Loyola Press?

Mail or fax your request on your school’s letterhead. Please include the course name and number, the name of the professor conducting the class, and the number of students expected to register for the class.

How can I obtain a desk copy or media review copy from Loyola Press?

Call, fax, or e-mail your request. Please include the publication or broadcast you review for and its phone number. Also, please send two copies of the resulting review or broadcast to: Loyola Press, Marketing Department, 3441 North Ashland Avenue, Chicago, IL 60657.

Where can I find out-of-print Loyola Press publications?

Book Depot: 800-801-7193
Eureka! Booksearch: 800-563-1222
Follett Educational Services: 800-621-4272
Amazon.com

Where can I read your submission guidelines?

Submission guidelines for Loyola Press are available here.

Are you a part of Loyola University?

No, Loyola Press is not affiliated with any university. Loyola Press is an independent not-for-profit publisher, Jesuit ministry and apostolate of the USA Midwest Province of the Society of Jesus.

Help with Flash Plugin

Please note: Some content on this site, including Interactive Session Reviews, and some games require the Adobe Flash Player plugin and do not run on mobile devices like iPads and smartphones.

To install or upgrade the Adobe Flash Player plugin on your desktop/laptop computer, simply go to https://get.adobe.com/flashplayer/ and follow the instructions on the screen.

For the Safari browser:
There have been issues where the plugin is installed but is turned off. To see if this applies, launch Safari, then at the top of the page go to: SAFARI / PREFERENCES and then to the security section. At the bottom of the window turn on allow plugins and then click plugin settings. You should see Adobe Flash Player in the left column. Select it and then select allow always from the menu on the right side.

For the Chrome browser:

After a recent update to the Chrome browser, the Adobe Flash Player plug-in may be installed but disabled. To correct this, please do the following:

Click the three vertical dots at the top right of your chrome browser window 

Click Settings, then Show Advanced Settings

Under Privacy click Content Settings

In the pop-up window, scroll to the Flash section

Click the radio button Allow sites to run Flash

How do I contact Loyola Press?

E-mail: customerservice@loyolapress.com
Phone: 800-621-1008
8:00 A.M. - 4:30 P.M. Monday - Friday (CST)
Fax: 773-281-0555
Address: 3441 North Ashland Avenue, Chicago, IL 60657